Consumer Protection is due for an upgrade. The law has been unchanged for the better part of 20 years. The current law, the Consumer Protection Act, 2002, (“CPA”) is not without its flaws and can be quite confusing. The goal of the CPA is to “support a fair and competitive marketplace where consumers can make their own choices without being subject to unfair business practices.” However, it is somewhat bulky and is not reader friendly, with rights and obligations divided by type and industry. The intention of the CPA and its impact can often end up in a conflict, impeding business and setting unrealistic expectations on all parties.
Republished with permission from the Winter 2023 issue of The Ontario Dealer magazine.
This publication is intended for general information purposes only and should not be relied upon as legal advice.